ISS First Response


24/7 Emergency Response - Australia Wide

Emergency preparedness is being ready for unexpected events

Whether you're a small operator or a corporate heavy weight - chain of responsibility and emergency response preparedness are a few of the critical issues facing today's transport industry.

ISS First Response is Australia's most consistent and reliable transport emergency response service; supporting you and your team when you need it most.  With a half a century of experience in incident management, national coverage and an extensive resource capability, ISS offers a higher standard of care, assistance with regulatory compliance and protection of brand.

ISS provides comprehensive incident support services to some of Australia's largest logistics fleets and sets the standards in commercial vehicle incident management and reporting.

From the moment your driver or authorised personnel calls, our team is ready for action.  We will organise all necessary resources to attend site, look after your driver, secure assets, contain spills, arrange towing, freight salvage and address environmental impact concerns.

Our Emergency Response Coordinators (ERC's) will represent you on site, liaise with emergency services and keep you fully informed of what is happening.

Once the emergency is over we will provide you with a range of incident reports and photographs to assist you with insurance requirements, post incident reviews and continuous improvement.

Whether it's a breakdown on the Hume, an incident shutting down traffic in the middle of a metro city or a major rollover on the Bruce Highway, assistance is imediately available from the ISS First Response Emergency Service