ISS First Response is the first company of its kind in Australia. It was established in 2005 from an identified need for better quality of emergency response services for transport and heavy vehicles in Australia.
Intermodal Support Services (ISS) is an operating division of Car-Trek Australia Pty Ltd, the owner of the Re-Car Group. The Re-Car Group is primarily concerned with the repair and refinishing of commercial vehicles on the eastern seaboard and has been a leader in the transport service industry for over fifty years. The group enjoys a significant share of the total Australian Heavy Vehicle repair market and has major repair facilities in Footscray, Clayton, Brisbane and Townsville.
ISS was originally developed to provide a national roadside assistance program to compliment Re-Car's rescue and repair activities. In 2005 ISS was developed to operate independently of Re-Car, focussing on the provision of a range of innovative, cost effective support services to the transport, insurance and manufacturing industries and to other business sectors.
ISS' current activities fall into two principal service streams:
ISS First Response operates a dedicated emergency response call centre and provides full time emergency response, breakdown and accident assist program, 'mandown' support, after-hours ordering and other client support services to subscribing customers across Australia.
ISS Sentinel - offers fleet management, vehicle tracking and monitoring systems.
Each of the ISS service programs is a discrete offering but they are also designed to compliment each other. Together, they represent the most comprehensive monitoring and emergency response solution available in Australia.