The ISS First Response emergency response programs operate through a dedicated transport emergency response call centre that provides support and advice to drivers in distress.
Whether it's a breakdown on the Hume, a minor accident on the Newell or a major rollover on the Bruce Hwy, assistance is immediately available from the ISS First Response emergency response service.
The ISS emergency response call centre is staffed by operators with transport industry and emergency response experience.
Our operators are equipped with a comprehensive database which provides a unique library or Australia-wide resources. It holds critical contact information to enable immediate contact with client representatives, Police and other emergency services, local councils and suppliers of all equipment and services required at an incident.
Our emergency response database holds vital information provided by ISS customers, including their own tailored emergency response procedures, ensuring that our response is reliable, consistent and in accordance with our clients' wishes, day or night.
