ISS First Response


Roadside Assist & Breakdown


Breaking down far from home can be a challenging experience.  And when it happens, there is nothing more reasurring than the voice of a roadside assist service operator.  Often, they are the only ones who can get you going again.

At ISS First Response, we understand how important prompt and reliable support is - whether you are a fleet manager or an owner-driver.  With limited margins to play with, we know how vital it is to get your trucks and commercial vehicles returned to service as soon as possible.

The ISS First Response program is a 24/7 operation right across Australia.  One call to 1300 131 001 offers support, security for your team, assets and immediate help to drivers in difficulty.

At ISS First Response breakdown programs are tailored to suit client requirements. We can offer:

  • After-hours only or full time service
  • Our own 1300 number or retention of existing client breakdown number
  • Personalised greetings
  • 'morning after' reports
  • Trend analysis
  • Preferred supplier arrangements
  • Fault exclusions
  • Provision for warranty claims
  • A focus on client mobility and satisfaction
  • Centralised billing / accounts
  • Mechanical
  • Tyre and wheel changing
  • Flat battery
  • Out of fuel
  • Glass repair
  • Lockout
  • Towing and recovery